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Store Terms

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Mirrored Inventory

I sell my LEGO parts and elements on two "LEGO" parts websites, here on Brick Owl and the other "Brick" site. I have the same inventory listed on both websites. 

With this being said, please understand that if you order all of my inventory of element "X" here,  my store on the other site will still show I have that part in stock. So please do not think you can go to my other store on the "other" site and order more. 

Also, on the extremely rare occasion that you place an order here on Brick Owl, and another customer orders the exact same inventory from the other site, I will honor the customer who placed the order first.  I have not had this happen, but I do want to be clear and upfront with my inventory being listed on both sites.

Shipping

Please use the "Request a Quote" feature if you need any assistance getting an idea of shipping charges to your home.The automatic shipping charges built into the shopping cart is accurate for small orders under 13 ozs. If you order a larger order, that requires a special shipping box, please contact me for  a quote.

Returns and Refunds

If you notice something is missing in your order, let us know and we will discuss the best possible solution. Partial refunds are our most common form of reimbursement. Please review your orders and ensure the parts you add to your cart are those that you wish to order.

I do not refund for lost, stolen or damaged goods incurred during shipping. I highly suggest you purchase insurance at your cost if you are concerned with any of these issues.

Customs forms will be marked as mechandise with correct value

If you request your item to be marked as a gift or at a lower value, your request will be denied. Only some international orders are capable of being insured and have a tracking number. If you need one for sure, select "Priority Mail" shipping method and let me know in the comments section of your order.

Packaging

We all know it is nice to receive parts in an organized fashion. We do our best to ship in the most economical, but also consumer friendly way possible. If you have any special requests on how to pack your order, please let us know in the comments section of your order. Your order will come in a box or bubble mailer unless directly notified of other options.

 Last Updated: 23 Jan 2015